Internet Inaccessible
It’s an interesting statistic that there are still 9 million adults living in the UK who have never used the internet. Ordinarily I would expect most of those 9 million adults to be over the age of 70, but then I would be accused of being ageist. I’m glad to admit that I’m wrong though as the reason 9 million people don’t use the internet is simply that they can’t access it!
Not being able to access the internet would give me a panic attack in less then 10 seconds. We are living in a country that is supposed to be one of the most advanced in the world yet have nearly 10 million people not able to access the internet. How can this be? In a world where you can get amazing deals from companies like abroadband who allow you super fast broadband from over 52 countries, it is inconceivable to believe that the UK can’t even grant some of its own citizen’s access to the net! Yet these are the stark facts as admitted by Jeremy Hunt our own culture secretary.
When I read a report from the BBC that a lot of service providers are misleading their customers on the speed of their internet connection, it made my blood boil even more. How can we live like this?! Why do we accept such shoddy service and lies? Is it the stiff upper lip we Brits are so famous for (well the English are anyway)? No. It is simply that half the time we don’t know that we’re being misled. It is thanks to independent bodies like Ofcom and the ASA that we are made aware of private companies trying to pull a fast one on the populace.
Yet there are some service providers who are not trying to fool their customers and who do provide a really good service. Virgin Media was found to be the most reliable provider in terms of the service it advertised with all of its customers regularly receiving if not exceeding the connection speeds promised. I have recently changed my service provider to Virgin on a trial basis and can confirm that so far, Virgin have lived up to the services advertised.
…every area in the UK to have a Digital Hub within the next decade…
To experience truly stress free internet surfing, everyone deserves and indeed requires fast reliable internet speeds. Virgin can provide this, but many others cannot with BT claiming that they were confused by the Ofcom results and that they haven’t ever misled customers at the point of sale. That is another way of saying that no one bothered to read the small print in their contract. Legal, yes, misleading, yes! Jeremy Hunt may be an unpopular minister at times, but if he does deliver on his promise to provide every community in the UK a Digital Hub allowing them to access the internet at faster speeds, then he gets my vote.
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